Looking for answers?

We're here to help. Check out the most common Gain questions below or shoot us an email.

  • How can I get coupons or samples for Gain products?

    We don't offer coupons on the site, but you can sign up for our Fan Club and be the first to know about all our fun promos and other neat stuff.

  • Why does detergent sometimes get lumpy?

    Glad you asked! Heat, humidity or dampness can cause powdered detergent to harden or clump. So be sure to store your powdered detergent in a cool, dry place. And if you just can't resist driving door-to-door to share that terrific Gain scent, don't forget to take the detergent out of your trunk when you're done!

  • Can I use your HE detergent in my top-loading machine?

    Gain® HE detergent is designed especially for high-efficiency washing machines—both the front- and top-loading kinds. If your machine isn't a high-efficiency model, you can still use HE detergent if you want. It won't harm the machine—you'll notice fewer suds but you'll still get the same great performance.

  • Why don't I see suds in my wash water?

    Well, the amount of suds varies based on other stuff like water temperature and how big or dirty your load is. Don't be alarmed if you don't see a lot of suds, Gain always works hard to give you sparkling clean, awesome-smelling clothes.

  • Why is my detergent watery or thin?

    Storing your liquid detergent in really warm places like on your dryer, in a hot car, or in the sun may cause it to become watery or thin. No worries, your favorite Gain detergent should return to normal when you store it at room temperature.

  • I think the bottle or box of detergent is under-filled.

    All Gain bottles and boxes are filled by weight, not volume. Your neighbor didn't get more than you did—it's just possible that the contents in the package you purchased have settled more than usual.

  • Where can I find the Gain products that I love?

    Gain products vary by location, but check your local grocer, drugstore and other big retail stores to see if they carry your favorite Gain scent. Don't wanna make a trip to the store? Buy Gain right now.

  • This detergent isn't removing stains or cleaning as well as it used to.

    All of our laundry detergents are designed to provide good, overall cleaning. But for extra cleaning power, consider increasing the dose according to the back label instructions or try Gain with Baking Soda, our brand new detergent that gets your clothes sparkling clean with a scent you'll love.

  • The scent in this product has changed and I don't like it.

    We want your nose to be happy. Take a sniff of one of our other 11 great scents and let your nose decide if a different scent is right for you.

  • Let's say I accidentally...

    Hey, laundry goof-ups happen. Don't let it come between you and the great scent of Gain. When in doubt, rewash it. It'll help disguise that melted lip balm you accidentally left in your pocket and you'll get to inhale the wonderfully intoxicating scent of Gain all over again. It's a win-win situation.

  • How do you get so much great scent in one little bottle?

    It's a science thing. Something to do with particles and neutrons and other things forgotten from high school chemistry. But if you really wanna know, check out the Nitty-Gritty area on any product page.